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Privacy & Terms

We protect our customers' privacy at Frontier Removals and only use their personal information to provide our services. We do not share this information with third parties, except when necessary for a removal. By using our website or services, you agree to our privacy policy. If you have any questions or concerns, please contact us.

Privacy Policy

At Frontier Removals, we take your privacy seriously and are committed to protecting your personal information.

 

We understand that you trust us with your personal information, and we take every precaution to ensure its security.

We collect and use your personal information only for the purpose of providing you with the services that you have requested, such as moving and storage services. This may include your name, contact information, and payment information.

We do not share your personal information with any third parties, except in the case of service providers who are assisting us with the provision of services to you.

 

These service providers are bound by confidentiality agreements and are not permitted to use your personal information for any other purpose.

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

 

These measures may include physical, electronic, and administrative safeguards.

If you have any questions or concerns about our privacy policy, please don't hesitate to contact us. We are committed to protecting your privacy and will do everything in our power to ensure your personal information is kept secure.

Terms of Use

Welcome to Frontier Removals. By using our website and services, you agree to the following terms and conditions of use. Please read them carefully.

  • Use of our website and services is at your own risk. While we strive to provide accurate and up-to-date information, we cannot guarantee that our website or services will be error-free.

  • We reserve the right to modify, update, or discontinue our website or services at any time without notice.

  • Our website and services may be used for personal or commercial purposes.

  • You may not use our website or services for any illegal or unauthorized purpose.

  • You may not use our website or services to transmit any viruses or other harmful materials.

  • You may not use our website or services to engage in any activity that is abusive, threatening, or otherwise inappropriate.

  • We are not responsible for any third-party websites that may be linked to our website.

  • We have no control over the content of these websites and do not endorse their products or services.

  • These terms of use constitute the entire agreement between you and Frontier Removals.

  • Any disputes arising from the use of our website or services will be governed by the laws of the United Kingdom.

If you have any questions or concerns about these terms of use, please don't hesitate to contact us. We are committed to providing a positive experience for all of our customer.

Terms & Conditions 

  1. Scope of services: Frontier Removals will provide the services of transporting household or commercial items from one location to another as specified in the contract. Frontier Removals will also provide packing services upon request.

  2. Payment: A 50% deposit on accepting the invoice is required, and the final payment must be made 2 days prior to the start of the move. Payment must be made in full prior to the start of the move, unless otherwise agreed upon in writing. Frontier Removals reserves the right to charge additional fees for any additional services not specified in the contract.

  3. Liability: Frontier Removals will take reasonable care to ensure that all items are transported safely and securely. However, Frontier Removals will not be held liable for any damage to items that are not properly packed by the customer or for any items that are particularly fragile or valuable, unless Frontier Removals was specifically instructed to take extra care with these items in writing.

  4. Cancellations: If the customer cancels the contract more than 7 days in advance, no cancellation fee will be charged. If the customer cancels the contract within 7 days of the scheduled move date, a cancellation fee equal to 50% of the total cost of the move will be charged. If the cancellation is made within 48 hours of the scheduled move date, a cancellation fee equal to 100% of the total cost of the move will be charged.

  5. Key waiting: Refers to the time period in which the removals team waits for the customer to provide keys to the new property for a maximum of 1.5 hours, which is included in the initial cost. Any time that passes the 1.5 hour mark will be charged at a rate of £20 per person, per hour. 

  6. Appliances: Fridges and freezers need to be emptied and defrosted before transport, and any washing machines need to be unplumbed before Frontier Removals can transport them. It is the customer's responsibility to ensure that all appliances are prepared for transport, and Frontier Removals will not be held liable for any damage caused by appliances that have not been properly prepared.

  7. Parking Restrictions: It is the responsibility of the customer to ensure that there is adequate parking available for the removals team at both the pick-up and drop-off locations. Any parking restrictions or permits required must be arranged by the customer prior to the scheduled move date. If parking restrictions or permits are not arranged and the removals team is unable to park in a safe and legal location, additional charges may apply for waiting time or parking fines incurred. Frontier Removals will not be held liable for any parking fines or delays caused by a lack of adequate parking arrangements.

  8. Additional Items: Any additional items that have not been previously stated in the contract will be charged at £15 per item.

  9. Force majeure: Frontier Removals will not be held liable for any delays or failures to perform its obligations under the contract due to circumstances beyond its control, such as natural disasters, strikes, or government actions.

  10. Governing law: These terms and conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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